Frequently asked questions and answers

What’s an Active Participant?

Mobile Guide Owners can include two types of Participants in a Mobile Guide. Static participants have only static profiles: e.g. a photo and descriptive text. However, active participants are allowed to manage active communications and promotions that they send directly to the Mobile Guide’s users.

 

How do I get started?

There are four simple steps in order to launch your new Mobile Guide and make it a success:

  1. Sign up for a free trial and create your profile as a Mobile Guide Owner in Spotlio’s Managmenent Console.
  2. Define your Mobile Guide’s navigation, content, look and feel using Spotlio’s pre-built design assets. You can also create and upload your own graphics.
  3. Decide which SPOTLIO plan best fits your needs. Purchase the subscription which best suits in terms of data feeds, booking engines and e-commerce system integration. Let SPOTLIO handle publishing your native iOS and Android apps and launch the web app and mobile web page versions of your Mobile Guide.

 

Who owns your Mobile Guide?

All Mobile Guides are fully owned by the business or organization that creates them. In app stores, SPOTLIO will be listed as the developer for native iOS and Android apps. However, the app’s owner remains the business or organization who have used the SPOTLIO platform to create the Mobile Guide. Upon request, SPOTLIO can publish the app in the owner’s name.

 

What analytics does SPOTLIO provide?

The SPOTLIO platform captures a wide range of detailed analytics on collective and individual app usage. Moreover, we offer customized analytics based on your specific needs and requests.

Share your analytics need with us by clicking here.

 

Does SPOTLIO support multiple languages?

SPOTLIO’S native and web apps and the mobile web pages support up to 5 languages that use the Roman alphabet. Languages using other alphabets can be supported upon request. Click here to request new language support.

SPOTLIO’s Management Console supports English, German and Spanish.

 

How much does SPOTLIO cost?

SPOTLIO’s powerful mobile platform is available in several different plans with affordable monthly subscription fees. For a general overview of pricing and features for Marketers click here.

We also have plans for Marketing Agencies who want to partner with us to help their clients create Mobile Guides. Click here to see plans for Marketing Agencies.

The minimum subscription period for any Mobile Guide is 3 months. Also, there may be set-up fees depending on special features and integration requirements. If you have specific needs that aren’t met by one of our plans, contact us for a customized quote.

 

How can I include Participants in my Mobile Guide?

SPOTLIO’s user-friendly platform includes sign-up features to allow any individual, business or organization to participate in your Mobile Guide. You can give them a static (photo plus text and links) or active (promotions, photo plus text and links) presence. Your Mobile Guide Participants can create their own profile, subject to approval by the Mobile Guide Owner. This allows them to upload their own photos and create and manage their own promotions and communications. See Spotlio’s different plans and features here.

 

What are the technical requirements?

All SPOTLIO customers and their participants need a desktop or laptop computer. It requires access to the Internet and a current web browser to access the SPOTLIO Management Console. There are no hardware or software requirements, and no technical expertise is necessary to build Mobile Guides with SPOTLIO.

 

Is my data and my customer’s data secure?

We make every effort to protect our customers’ and their Mobile Guide users’ data.

SPOTLIO does not reuse personal data stored in the SPOTLIO Platform without first securing explicit permission to do so. Read more about our policies in our Privacy Statement and Terms of Service.

SPOTLIO uses Amazon Web Services for secure data hosting, backup and storage. These services are certified to PCI DSS Level 1, DIN ISO/IEC 27001,FISMA Moderate, HIPAA and SAS 16 standards. We are in the process of being certified for US-EU and US-Swiss Safe Harbor Frameworks and follow the frameworks’ rules. For details about the privacy policy of our web site, click here.

 

What booking systems does SPOTLIO integrate with?

SPOTLIO is an open, standards-based platform that can be integrated with virtually any destination, tourism and leisure operators booking system.

Currently, SPOTLIO has pre-built integrations with Inntopia booking systems and Skidata ticket booking. Also, it is built to integrate XML and HTML5 data as part of its standard configuration. Set-up costs for other booking engines will vary depending on the complexity of the interfaces required.

 

How is SPOTLIO’s Mobile Marketing platform different?

SPOTLIO’s Mobile Marketing platform delivers much more than just an app to Marketers and Marketing Agencies. It gives customers a Management Console they can use to configure their Mobile Guide’s content. It also allows them to manage promotions and communications with mobile users in real time. SPOTLIO also provides features that participants can use to create and manage their own presence in a Mobile Guide.

 

How can SPOTLIO help me generate revenue?

SPOTLIO’s services empower owners and participants to use a Mobile Guide as a real-time marketing channel. Mobile Guide Owners and Participants can create, communicate and manage special promotions to attract more users to their service.

The SPOTLIO Platform also integrates with booking engines and e-commerce systems to allow mobile transactions with in-app payment functionality. This helps SPOTLIO customers capture even more revenue through a mobile point of sale.

 

What is SPOTLIO?

SPOTLIO offers a Platform as a Service (PaaS) that makes building, deploying and maintaining Mobile Guides easy for Marketers.Mobile Guides can be native iOS and Android apps or mobile-friendly web apps and web pages. All driven by SPOTLIO’s intuitive Management Console. Using SPOTLIO, Mobile Guide Owners can create and modify content in real time without any technical expertise. They can integrate additional Participants who can actively communicate information and promotions to users, as can the Mobile Guide owner.

The SPOTLIO platform integrates easily with booking, ticketing, CRM and other e-commerce systems. This makes it easy for SPOTLIO’s customers to generate additional revenues through mobile transactions.

 

How do I cancel?

There is a 3-month minimum subscription period. After the minimum period, you can cancel your Mobile Guide subscription at any time by providing SPOTLIO with 30-day notice. Click here for help.

 

Can I change plans?

What’s an Active Participant?

Mobile Guide Owners can include two types of Participants in a Mobile Guide. Static participants have only static profiles: e.g. a photo and descriptive text. Active participants are allowed to manage active communications and promotions that they send directly to the Mobile Guide’s users.

 

How do I get started?

There are four simple steps in order to launch your new Mobile Guide and make it a success:

  1. Sign up for a free trial and create your profile as a Mobile Guide Owner in SPOTLIO’s Managmenent Console.
  2. Define your Mobile Guide’s navigation, content, look and feel using SPOTLIO’s pre-built design assets. You can also create and upload your own graphics.
  3. Decide which SPOTLIO plan best fits your needs. Purchase the subscription which best suits in terms of data feeds, booking engines and e-commerce system integration.
  4. Let SPOTLIO handle publishing your native iOS and Android apps in the app stores of Apple and Google, and launch the web app and mobile web page versions of your Mobile Guide.

 

Does SPOTLIO support multiple languages?

SPOTLIO’s Android, iOS, web apps and the mobile web pages currently support up to 5 languages that use the Roman alphabet. Languages using other alphabets can be supported upon request. Click here to request new language support.

SPOTLIO’s Management Console supports English, German and Spanish.

 

How much does SPOTLIO cost?

SPOTLIO’s powerful mobile platform is available in several different plans with affordable monthly subscription fees. For a general overview of pricing and features for Marketers click here.

We also have plans for Marketing Agencies who would like to partner with us to help their own clients create Mobile Guides. Click here to see plans for Marketing Agencies.

The minimum subscription period for any Mobile Guide is 3 months. Also, there may be set-up fees depending on special features and integration requirements. If you have specific needs that aren’t met by one of our plans, contact us for a customized quote.

 

How can I include Participants in my Mobile Guide?

SPOTLIO’s user-friendly platform includes sign-up features to allow any individual, business or organization to participate in your Mobile Guide. You can give them a static (photo plus text and links) or active (promotions, photo plus text and links) presence. Your Mobile Guide Participants can create their own profile, subject to approval by the Mobile Guide Owner. This allows them to upload their own photos and create and manage their own promotions and communications. See Spotlio’s different plans and features here.

 

Is my data and my customer’s data secure?

We make every effort to protect our customers’ and their Mobile Guide users’ data.

SPOTLIO does not reuse personal data stored in the SPOTLIO Platform without first securing explicit permission to do so. Read more about our policies in our Privacy Statement and Terms of Service.

SPOTLIO uses Amazon Web Services for secure data hosting, backup and storage. These services are certified to PCI DSS Level 1, DIN ISO/IEC 27001,FISMA Moderate, HIPAA and SAS 16 standards. We are in the process of being certified for US-EU and US-Swiss Safe Harbor Frameworks and follow the frameworks’ rules. For details about the privacy policy of our web site, click here.

 

How is SPOTLIO’s Mobile Marketing platform different?

SPOTLIO’s Mobile Marketing platform delivers much more than just an app to Marketers and Marketing Agencies. It gives customers a Management Console they can use to configure their Mobile Guide’s content. It also allows them to manage promotions and communications with mobile users in real time. SPOTLIO also provides features that participants can use to create and manage their own presence in a Mobile Guide.

 

What is SPOTLIO?

SPOTLIO offers a Platform as a Service (PaaS) that makes building, deploying and maintaining Mobile Guides easy for Marketers.

Mobile Guides can be native iOS and Android apps or mobile-friendly web apps and web pages. All driven by SPOTLIO’s intuitive Management Console. Using SPOTLIO, Mobile Guide Owners can create and modify content in real time without any technical expertise. They can integrate additional Participants who can actively communicate information and promotions to users, as can the Mobile Guide owner.

The SPOTLIO platform integrates easily with booking, ticketing, CRM and other e-commerce systems. This makes it easy for SPOTLIO’s customers to generate additional revenues through mobile transactions.

What’s an Active Participant?

Mobile Guide Owners can include two types of Participants in a Mobile Guide. Static participants have only static profiles: e.g. a photo and descriptive text. However, active participants are allowed to manage active communications and promotions that they send directly to the Mobile Guide’s users.

Does SPOTLIO support multiple languages?

SPOTLIO’s Android, iOS, web apps and the mobile web pages currently support up to 5 languages that use the Roman alphabet. Languages using other alphabets can be supported upon request. Click here to request new language support.

SPOTLIO’s Management Console supports English, German and Spanish.

 

Is my data and my customer’s data secure?

We make every effort to protect our customers’ and their Mobile Guide users’ data.

SPOTLIO does not reuse personal data stored in the Spotlio Platform without first securing explicit permission to do so. Read more about our policies in our Privacy Statement and Terms of Service.

SPOTLIO uses Amazon Web Services for secure data hosting, backup and storage. These services are certified to PCI DSS Level 1, DIN ISO/IEC 27001, FISMA Moderate, HIPAA and SAS 16 standards. We are in the process of being certified for US-EU and the US-Swiss Safe Harbor Frameworksand and follow the frameworks’ rules. For details about the privacy policy of our web site, click here.

 

How is SPOTLIO’s Mobile Marketing platform different?

SPOTLIO’s Mobile Marketing platform delivers much more than just an app to Marketers and Marketing Agencies. It gives customers a Management Console they can use to configure their Mobile Guide’s content. It also allows them to manage promotions and communications with mobile users in real time. SPOTLIO also provides features that participants can use to create and manage their own presence in a Mobile Guide.

 

What is SPOTLIO?

SPOTLIO offers a Platform as a Service (PaaS) that makes building, deploying and maintaining Mobile Guides easy for Marketers.Mobile Guides can be native iOS and Android apps or mobile-friendly web apps and web pages. All driven by SPOTLIO’s intuitive Management Console. Using SPOTLIO, Mobile Guide Owners can create and modify content in real time without any technical expertise. They can integrate additional Participants who can actively communicate information and promotions to users, as can the Mobile Guide owner.

The SPOTLIO platform integrates easily with booking, ticketing, CRM and other e-commerce systems. This makes it easy for SPOTLIO’s customers to generate additional revenues through mobile transactions.

What’s an Active Participant?

Mobile Guide Owners can include two types of Participants in a Mobile Guide. Static participants have only static profiles: e.g. a photo and descriptive text. However, active participants are allowed to manage active communications and promotions that they send directly to the Mobile Guide’s users.

 

How do I get started?

There are four simple steps in order to launch your new Mobile Guide and make it a success:

  1. Sign up for a free trial and create your profile as a Mobile Guide Owner in SPOTLIO’s Managmenent Console.
  2. Define your Mobile Guide’s navigation, content, look and feel using SPOTLIO’s pre-built design assets. You can also create and upload your own graphics.
  3. Decide which SPOTLIO plan best fits your needs. Purchase the subscription which best suits in terms of data feeds, booking engines and e-commerce system integration.
  4. Let SPOTLIO handle publishing your native iOS and Android apps in the app stores of Apple and Google, and launch the web app and mobile web page versions of your Mobile Guide.

 

Who owns your Mobile Guide?

All Mobile Guides are fully owned by the business or organization that creates them. In app stores, SPOTLIO will be listed as the developer for native iOS and Android apps. However, the app’s owner remains the business or organization who have used the SPOTLIO platform to create the Mobile Guide. Upon request, SPOTLIO can publish the app in the owner’s name.

 

How much does SPOTLIO cost?

SPOTLIO’s powerful mobile platform is available in several different plans with affordable monthly subscription fees. For a general overview of pricing and features for Marketers click here.

We also have plans for Marketing Agencies who would like to partner with us to help their own clients create Mobile Guides. Click here to see plans for Marketing Agencies.

The minimum subscription period for any Mobile Guide is 3 months. Also, there may be set-up fees depending on special features and integration requirements. If you have specific needs that aren’t met by one of our plans, contact us for a customized quote.

 

How can I include Participants in my Mobile Guide?

SPOTLIO’s user-friendly platform includes sign-up features to allow any individual, business or organization to participate in your Mobile Guide. You can give them a static (photo plus text and links) or active (promotions, photo plus text and links) presence. Your Mobile Guide Participants can create their own profile, subject to approval by the Mobile Guide Owner. This allows them to upload their own photos and create and manage their own promotions and communications. See Spotlio’s different plans and features here.

 

What booking systems does SPOTLIO integrate with?

SPOTLIO is an open, standards-based platform that can be integrated with virtually any destination, tourism and leisure operators booking system.

Currently, SPOTLIO has pre-built integrations with Inntopia booking systems and Skidata ticket booking. Also, it is built to integrate XML and HTML5 data as part of its standard configuration. Set-up costs for other booking engines will vary depending on the complexity of the interfaces required.

 

How can SPOTLIO help me generate revenue?

SPOTLIO’s services empower owners and participants to use a Mobile Guide as a real-time marketing channel. Mobile Guide Owners and Participants can create, communicate and manage special promotions to attract more users to their service.

The SPOTLIO Platform also integrates with booking engines and e-commerce systems to allow mobile transactions with in-app payment functionality. This helps SPOTLIO customers capture even more revenue through a mobile point of sale.

 

What is SPOTLIO?

SPOTLIO offers a Platform as a Service (PaaS) that makes building, deploying and maintaining Mobile Guides easy for Marketers.

Mobile Guides can be native iOS and Android apps or mobile-friendly web apps and web pages. All driven by SPOTLIO’s intuitive Management Console. Using SPOTLIO, Mobile Guide Owners can create and modify content in real time without any technical expertise. They can integrate additional Participants who can actively communicate information and promotions to users, as can the Mobile Guide owner.

The SPOTLIO platform integrates easily with booking, ticketing, CRM and other e-commerce systems. This makes it easy for SPOTLIO’s customers to generate additional revenues through mobile transactions.

What’s an Active Participant?

Mobile Guide Owners can include two types of Participants in a Mobile Guide. Static participants have only static profiles: e.g. a photo and descriptive text. However, active participants are allowed to manage active communications and promotions that they send directly to the Mobile Guide’s users.

 

Who owns your Mobile Guide?

All Mobile Guides are fully owned by the business or organization that creates them. In app stores, SPOTLIO will be listed as the developer for native iOS and Android apps. However, the app’s owner remains the business or organization who have used the SPOTLIO platform to create the Mobile Guide. Upon request, SPOTLIO can publish the app in the owner’s name.

 

Does SPOTLIO support multiple languages?

SPOTLIO’s native and web apps and the mobile web pages support up to 5 languages that use the Roman alphabet. Languages using other alphabets can be supported upon request. Click here to request new language support.

SPOTLIO’s Management Console supports English, German and Spanish.

 

Is my data and my customer’s data secure?

We make every effort to protect our customers’ and their Mobile Guide users’ data.

SPOTLIO does not reuse personal data stored in the SPOTLIO Platform without first securing explicit permission to do so. Read more about our policies in our Privacy Statement and Terms of Service.

SPOTLIO uses Amazon Web Services for secure data hosting, backup and storage. These services are certified to PCI DSS Level 1, DIN ISO/IEC 27001, FISMA Moderate, HIPAA and SAS 16 standards. We are in the process of being certified for US-EU and the US-Swiss Safe Harbor Frameworks and follow the frameworks’ rules. For details about the privacy policy of our web site click here.

 

How is SPOLTIO’s Mobile Marketing platform different?

SPOTLIO’s Mobile Marketing platform delivers much more than just an app to Marketers and Marketing Agencies. It gives customers a Management Console they can use to configure their Mobile Guide’s content. It also allows them to manage promotions and communications with mobile users in real time. SPOTLIO also provides features that participants can use to create and manage their own presence in a Mobile Guide.

 

How can SPOTLIO help me generate revenue?

SPOTLIO’s services empower owners and participants to use a Mobile Guide as a real-time marketing channel. Mobile Guide Owners and Participants can create, communicate and manage special promotions to attract more users to their service.

The SPOTLIO Platform also integrates with booking engines and e-commerce systems to allow mobile transactions with in-app payment functionality. This helps SPOTLIO customers capture even more revenue through a mobile point of sale.

 

What is SPOTLIO?

SPOTLIO offers a Platform as a Service (PaaS) that makes building, deploying and maintaining Mobile Guides easy for Marketers.

Mobile Guides can be native iOS and Android apps or mobile-friendly web apps and web pages. All driven by Spotlio’s intuitive Management Console. Using SPOTLIO, Mobile Guide Owners can create and modify content in real time without any technical expertise. They can integrate additional Participants who can actively communicate information and promotions to users, as can the Mobile Guide owner.

The SPOTLIO platform integrates easily with booking, ticketing, CRM and other e-commerce systems. This makes it easy for SPOTLIO’s customers to generate additional revenues through mobile transactions.

 

How do I cancel?

There is a 3-month minimum subscription period. After the minimum period, you can cancel your Mobile Guide subscription at any time by providing SPOTLIO with 30-day notice. Click here for help.

 

What analytics does SPOTLIO provide?

The SPOTLIO platform captures a wide range of detailed analytics on collective and individual app usage. Moreover, we offer customized analytics based on your specific needs and requests.

Share your analytics need with us by clicking here.

 

How can I include Participants in my Mobile Guide?

SPOTLIO’s user-friendly platform includes sign-up features to allow any individual, business or organization to participate in your Mobile Guide. You can give them a static (photo plus text and links) or active (promotions, photo plus text and links) presence. Your Mobile Guide Participants can create their own profile, subject to approval by the Mobile Guide Owner. This allows them to upload their own photos and create and manage their own promotions and communications. See SPOTLIO’s different plans and features here.

 

What booking systems does SPOTLIO integrate with?

SPOTLIO is an open, standards-based platform that can be integrated with virtually any destination, tourism and leisure operators booking system.

Currently, SPOTLIO has pre-built integrations with Inntopia booking systems and Skidata ticket booking. Also, it is built to integrate XML and HTML5 data as part of its standard configuration. Set-up costs for other booking engines will vary depending on the complexity of the interfaces required.

 

How can SPOTLIO help me generate revenue?

SPOTLIO’s services empower owners and participants to use a Mobile Guide as a real-time marketing channel. Mobile Guide Owners and Participants can create, communicate and manage special promotions to attract more users to their service.

The SPOTLIO Platform also integrates with booking engines and e-commerce systems to allow mobile transactions with in-app payment functionality. This helps SPOTLIO customers capture even more revenue through a mobile point of sale.

 

What is SPOTLIO?

SPOTLIO offers a Platform as a Service (PaaS) that makes building, deploying and maintaining Mobile Guides easy for Marketers.

Mobile Guides can be native iOS and Android apps or mobile-friendly web apps and web pages. All driven by SPOTLIO’s intuitive Management Console. Using SPOTLIO, Mobile Guide Owners can create and modify content in real time without any technical expertise. They can integrate additional Participants who can actively communicate information and promotions to users, as can the Mobile Guide owner.

The SPOTLIO platform integrates easily with booking, ticketing, CRM and other e-commerce systems. This makes it easy for SPOTLIO’s customers to generate additional revenues through mobile transactions.

What analytics does SPOTLIO provide?

The SPOTLIO platform captures a wide range of detailed analytics on collective and individual app usage. Moreover, we offer customized analytics based on your specific needs and requests.

Share your analytics need with us by clicking here.

 

What are the technical requirements?

All SPOTLIO customers and their participants need a desktop or laptop computer. It requires access to the Internet and a current web browser to access the SPOTLIO Management Console. There are no hardware or software requirements, and no technical expertise is necessary to build Mobile Guides with SPOTLIO.

 

Is my data and my customer’s data secure?

We make every effort to protect our customers’ and their Mobile Guide users’ data.

SPOTLIO does not reuse personal data stored in the Spotlio Platform without first securing explicit permission to do so. Read more about our policies in our Privacy Statement and Terms of Service.

SPOTLIO uses Amazon Web Services for secure data hosting, backup and storage. These services are certified to PCI DSS Level 1, DIN ISO/IEC 27001, FISMA Moderate, HIPAA and SAS 16 standards. We are in the process of being certified for US-EU and the US-Swiss Safe Harbor Frameworks and follow the frameworks’ rules. For details about the privacy policy of our web site, click here.

 

What booking systems does SPOLTIO integrate with?

SPOTLIO is an open, standards-based platform that can be integrated with virtually any destination, tourism and leisure operators booking system.

Currently, SPOTLIO has pre-built integrations with Inntopia booking systems and Skidata ticket booking. Also, it is built to integrate XML and HTML5 data as part of its standard configuration. Set-up costs for other booking engines will vary depending on the complexity of the interfaces required.

 

What is SPOTLIO?

SPOTLIO offers a Platform as a Service (PaaS) that makes building, deploying and maintaining Mobile Guides easy for Marketers.

Mobile Guides can be native iOS and Android apps or mobile-friendly web apps and web pages. All driven by SPOTLIO’s intuitive Management Console. Using SPOTLIO, Mobile Guide Owners can create and modify content in real time without any technical expertise. They can integrate additional Participants who can actively communicate information and promotions to users, as can the Mobile Guide owner.

The SPOTLIO platform integrates easily with booking, ticketing, CRM and other e-commerce systems. This makes it easy for Spotlio’s customers to generate additional revenues through mobile transactions.